Optusized

"Welcome to Optus! You're through to Jason, how can I help?!" I've found a job! Sorry, I mean, SOMEBODY'S GIVEN ME A JOB!!! These Aussies must be insane! And desperate! And it's one of the jokes that's already been bestowed upon me by some of my new team-mates! It's crazy stuff! It's been a little tough getting to grips with the programs, answering phone calls and attempting to decipher what the customers problem is but, slowly but surely, I think I'm getting it! I'm working on the 19th floor of a beautiful building in the North of Sydney. I can just about see Sydney Harbour Bridge through the scattering of fellow skyscrapers dotted about the place. Our team leaders are all pretty cool people. They stay cool with when all around them is obviously quite tight and tense. The combinations of deadlines and us, novice phone bugs, must be creating a concoction that once induced, brings on hair-tearing and border-line screaming moments a plenty. The cool thing about the job is that the company, which is the major telephoning rival to Vodaphone over here, has just taken on 20 of us to take calls from people who have subscribed to Optus's new Cable Internet service and who are having difficulties setting up their email. The tough thing about it, is that all their customers are using different operating systems, ranging from your bog standard windows 98, NT, 2000, XP and now the new Vista, to Mac mailing systems too. That's the major challenge at the moment, but because that's ALL we're dealing with right now, I'm hoping we'll all get that mastered as soon as poss. Today will be day 4! So far... so good! "Is there anything else I can help you there with at all?"